3.8K views · 22 reactions | Fraudulent scams are on the rise, according to Jay FitzGerald, TD Bank Fraud Risk Manager, and they are only getting more challenging to spot due to emerging technology, like the use of AI. Learn more about the top scams of 2024 and how you can spot the warning signs to keep yourself safe: https://bit.ly/3PakrK4 #NationalSlamtheScamDay | TD | Facebook

For Michelle David, there's no better teacher than lived experience. David, a TD branch manager in Toronto, learned to solve everyday customer interactions over the past 15 years by experiencing them first-hand. Each one helped her build the soft skills, the institutional knowledge and confidence she needed to support her customers. "The impactful way to learn how to solve a more complex interaction with a customer was to have one and use it as a learning moment," said David. Now, David's collea