Let's dive into some fascinating psychology research from Cornell's Jessica Salerno on Research Matters. Her studies show that 911 callers who remain calm, sound hesitant, or are simply processing trauma might be seen as suspicious — leading to potential unfair treatment in emergencies. This highlights biases in how we judge emotions during crises. Why does tone impact credibility? And how can we train responders to be more empathetic? Learn why your tone shouldn’t determine your credibility and

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