May 17, 2024 · Our IT Service Management online training courses from LinkedIn Learning (formerly Lynda.com) provide you with the skills you need, from the fundamentals to advanced …

May 31, 2023 · Explore the responsibilities of a typical entry-level IT help desk technician, with tips from Robert on where the role can lead and how to scout out and obtain an official …

In this course, you'll learn what a help desk is and the hierarchy of help desk agents and managers. You'll learn how to triage an incident and escalate a problem to the appropriate team.

Learn what skills, education, and certifications you need to become a help desk technician, and how to find and apply for jobs in technical support.

Mar 22, 2017 · Learn tools, techniques, and strategies you can implement to elevate the quality of customer service you provide in your IT service desk role.

Learn what a help desk analyst does, what skills and qualifications they need, and what challenges and benefits they face in their career.

Communicates changes in a timely manner. Creates additional "Tips" emails for users. Provides technical computer training to new users as well as providing re-training as required or …

Feb 12, 2024 · This course provides a comprehensive guide to troubleshooting topics in Windows 11. Microsoft MVP Brien Posey provides guidance for IT and help desk professionals on how …

Jul 31, 2017 · Learn to manage an IT service desk. Get industry-proven methodologies and tools to manage staffing, processes, and quality control.

Help Desk, Training and Documentation Specialist Argus Companies Overland Park, KS