New Mexico Attorney General Raúl Torrez on Wednesday announced the state has joined a coalition of attorneys general seeking ...

TOPEKA, Kan. (WIBW) - Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the prestigious Call Center of the Year award from SQM ...

Online applications usually include an optional field where you can upload a cover letter. Think “optional” means you don’t have to include one? Think again.

“You shouldn’t need a massive IT department or a Silicon Valley budget to provide excellent customer service. Our call center systems ... Another example is a growing delivery startup that ...

This article explores proven strategies to improve customer service in a call center ... This way, when a customer gets to that call center rep, the rep has information about the customer on ...

Boris Shvarts founded Pitch Perfect Solutions after noticing problems with traditional call centers. He saw employees ...

Usually customers are understanding, but one customer was argumentative. It really backfired. Let’s see how the story plays ...

I personally testified against an unnecessary internet bill, only to have my call abruptly ... and persistent as Rep. Dufault fighting for us. If you are sending a Letter To the Editor, please ...

Learn more. I think we are missing the point on this issue. The censuring of Rep. Laurel Libby was based on her publicly posting a picture of a minor. This is a serious issue. We do not use our ...

Rep. Jennifer McClellan is demanding ... patient care at the embattled healthcare center. “The disturbing reports about conditions ... demand answers,” McClellan, D-Virginia, wrote in a letter to ...

Today’s call centers offer businesses a wealth of valuable features to help answer customers’ calls faster and provide efficient customer service ... Setups and specific call center features vary. For ...