Mutual Trust Bank PLC (MTB) has unveiled an AI-driven, voice-based Contact Centre Agent..This solution is poised to transform ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Mutual Trust Bank PLC (MTB) recently launched the country’s first AI-driven voice-based Contact Centre Agent.  This ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

Financial scams and fraud come in many different forms. Sometimes they arrive in the form of a text message, email or phone ...

Reserve Bank of India (RBI) has issued the Digital Lending Directions, 2025, consolidating and updating guidelines to address growing concerns in the digital lending sector. These directions aim to ...

Renowned for delivering outstanding sales and service solutions across diverse ... Uniquely became Ireland’s first outsourcer ...

Phishing attempts are being closely monitored and bank employees have received internal alerts to boost cyber awareness, ...

The country winners for Best Banks in the Middle East region continue to aggressively implement a broad range of initiatives ...

Haybe Nur Cabdiraxmaan, 47, from Mickleover in Derby, has been charged with the murder of Gurvinder Singh Johal in Derby.

More than 1,000 employees are based at Bridgeport Center, and it has 100 job openings. “Bridgeport is an area where we really ...

Check out the step-by-step process to report issues with your Union Bank of India Visa Gold Credit Card using toll-free ...