Mutual Trust Bank PLC (MTB) has unveiled an AI-driven, voice-based Contact Centre Agent..This solution is poised to transform ...

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Telstra is setting up an artificial intelligence hub in Silicon Valley as part of a $700m investment to better tackle ...

Mutual Trust Bank PLC (MTB) recently launched the country’s first AI-driven voice-based Contact Centre Agent.  This ...

Contact centers have the potential to drive growth and strengthen customer loyalty. As customer expectations are continuously ...

Financial scams and fraud come in many different forms. Sometimes they arrive in the form of a text message, email or phone ...

Reserve Bank of India (RBI) has issued the Digital Lending Directions, 2025, consolidating and updating guidelines to address growing concerns in the digital lending sector. These directions aim to ...

Renowned for delivering outstanding sales and service solutions across diverse ... Uniquely became Ireland’s first outsourcer ...

SIM swapping is when fraudsters take control of a consumer’s phone account and request a SIM swap through identity theft or ...

India has several payment options available for punters. Read our IMPS betting sites review to learn how to register and connect your bank accounts!

Phishing attempts are being closely monitored and bank employees have received internal alerts to boost cyber awareness, ...

The country winners for Best Banks in the Middle East region continue to aggressively implement a broad range of initiatives ...