Microsoft is expanding the rollout of Recall after months of testing and the addition of new security features.

Pegasystems has long been considered a leader in BPM and a smaller player in CRM. Management sizes the market at $60 billion-$70 billion, which includes both CRM and BPM. We note that the Pega ...

Building a Customer Relationship Management (CRM) system from scratch is a major undertaking that can give your company a ...

When marketing, sales, and service align, real ROI follows. The challenge is to provide timely and relevant messages with offers to customers in targeted campaigns.