Wait times for people calling the Social Security Administration (SSA) have reportedly skyrocketed in the first few months of President Donald Trump's second term. That's according to a Thursday ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

In the last-minute switch, the SSA delayed DOGE-induced changes following a firestorm of nationwide complaints.

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading the public.

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field offices amid Trump cutbacks. Social Security has stopped publicly reporting ...

When you lock your Social Security number, a company looking to verify your SSN won't be able to verify your identity, stopping criminals from committing fraud. This option is also handy if you don't ...

Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about how long it will take to resolve their problems. Over the last ...

Your monthly Social Security payment hasn’t arrived on time. You call Social Security’s 1-800 number, and a chatbot answers. The bot provides no helpful information. You repeatedly ask to be connected ...

Thousands of Shasta County residents and about 6.5 million Californians benefit from Social Security. Congress has yet to ...

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...