In a lawsuit filed in a federal court in Maryland on Monday, Democracy Forward said SSA did not respond to multiple records ...

In recent days, the Social Security Administration and its newly confirmed commissioner Frank Bisignano have celebrated “key milestones” in its quest to improve customer service, citing its ...

PORTLAND, Ore. (KATU) — AARP Oregon is calling on the Social Security Administration (SSA) to reverse planned changes to customer service, which are set to begin on April 14. The organization warns ...

The lack of full metrics make it difficult to assess any claims of service enhancements, analysts say The Social Security Administration says it has cut the time it takes to answer calls and reduced a ...

Since Trump took office, the SSA has touted its improved wait times for beneficiaries, following several technology updates.

The Social Security Administration is bringing back National Social Security Month this year for the first time since 2019. In a statement on April 22, Acting Commissioner Leland Dudek said the annual ...

Elon Musk and DOGE's push for federal cost-cutting has affected the Social Security Administration. Budget cuts and a growing beneficiary pool are straining SSA's customer service. Three baby boomers ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...

What happens to Social Security and Medicare? Will post offices, airports and DMVs stay open? We answer top questions.

Social Security Administration Commissioner Frank Bisignano will also take on the newly created role of Chief Executive ...