As the hybrid working model continues to pick up steam, Microsoft has released a new tool that makes it easier for IT teams to assist employees from afar. As of yesterday, the cloud-based remote ...

We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

We’ve all offered remote assistance to friends and relatives over voice or video calls to solve their technical problems at some point. In fact, some of us are the go-to contact for people when they ...

MEMPHIS, Tenn.--(BUSINESS WIRE)--Streem today announced it has launched StreemCore® Remote Video Assistance for Salesforce on Salesforce AppExchange, empowering customers to add a video support tool ...

Greetings,<br><br>Our internal admins, in the interest of security via obscurity, have changed the port for remote desktop to something other than the default. I'm ...

The first major update to Zoho’s “operating system for business” in two years adds a shared email inbox, AR remote assistance tool, retail website creation platform, and more. Zoho has expanded its ...

Windows admins have been expressing their dismay at Microsoft's decision to move the Quick Assist remote assistance tool to the Microsoft Store. Quick Assist allows Windows 10 and Windows 11 users to ...

So Dell trots out this press release with the headline: “Dell’s New Remote-Assistance Tool Helps Resolve Most Common Computer Issues; With 95 Percent Customer Satisfaction Rate DellConnect Expands to ...

The Windows Remote Assistance tool that ships with all Windows distributions can be can be abused for clever hacks in targeted attacks. Today a reader sent me info regarding the LockCrypt Ransomware ...