And malls also need to be more humane to delivery partners.” A day after the video went viral on social media, Goyal posted an update saying the owner of Ambience Mall reached out to Zomato to ...

The owner of Gurugram's Ambience Mall- where Zomato CEO Deepinder Goyal was stopped from using the lifts- has responded to the viral video and vowed to improve the situation for delivery workers.