Who's running your help desk? Outsourcing can solve several IT problems -- reducing costs and providing a quick route to mobility management. But beware: Outside contractors don't always deliver the ...

SGN has swapped an IT managed service from Fujitsu with a five-year agreement with CGI as part of its plans to introduce features such as artificial intelligence (AI) to speed up service desk response ...

Burger King Corp. has signed a multiyear deal to outsource its IT support to Perot Systems Corp. Under the terms of the contract, Dallas-based Perot Systems will provide data center management, help ...

Troutman Sanders LLP has grown since its humble beginnings back in 1897. The law firm now boasts 16 offices around the globe, 680 attorneys working in over 50 practice areas, and approximately 800 ...

A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...