The BSC which is used extensively in business and industry, government, and nonprofit organizations worldwide was originated by Dr. Robert Kaplan and Dr. David Norton as a performance measurement ...

Kaplan and David P. Norton ... organizations translate their mission and vision into performance metrics. While not traditionally a quality management system, it offers a holistic approach ...

Developed in the early 1990s by Robert Kaplan and David Norton ... Implementing a systematic approach to performance measurement allows organizations to track progress toward their strategic ...