We all know the importance delivering great service to our customers, no matter what kind of business we’re in. In fact, 97% of global consumers report that customer service is important in their ...

Listen sometime (if you're fortunate enough to have the opportunity) to the click of the door as it closes on a room at a Four Seasons hotel or resort. The click, that little sound you take for ...

Opinions expressed by Entrepreneur contributors are their own. After a long day of business meetings, sightseeing or catching up with old friends, travelers appreciate arriving at a comfortable and ...

Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in China, today announced that it has entered into a ...

In the evolving landscape of hotel hospitality, tipping remains a nuanced practice that many guests navigate with uncertainty ...

The hotel night auditor is responsible for reconciling and closing out daily hotel financial activities. The night audit shift starts after most hotel staff leave for the day. There is a long list of ...