A Holiday Inn in California asked to have a case dismissed from court earlier this month after one of its employees handed out a guest’s room key, resulting in her rape. A Holiday Inn in California ...

A hotel guest is wondering if their recent outburst was justified after the receptionist allegedly gave them the wrong type of room three times. In a retelling of the incident shared to the popular ...

I work on the front desk of a large five-star seaside hotel on the South Coast. By the end of the summer holiday, I’m exhausted. The guests who grumble most are always American. My heart sinks when ...