The front office is the heart of a hotel. Its functions include reservations, check-in and check-out, guest and concierge services, as well as an accounting component. Standard operating procedures ar ...

CitizenM's CEO believes Marriott's acquisition won't harm the hotel brand's culture due to shared tech vision about killing ...

Marriott is preparing to deploy an AI tool that should automate the complicated task of hotel room assignment for front desk staff. “Essentially, taking hours and hours of manual work — all ...