Pete Sager had anything but a normal check-in when he arrived at a La Quinta hotel in Florida last month. Instead of staff greeting him from behind the front desk, a single candle burned on the empty ...

Tom Simon's strategy gets at the reality of hotel operations: Front desk staff wield considerable discretionary power over room assignments, but are rarely given the appreciation they deserve. Former ...

You can book your room, pack your bags, and show up with your confirmation number in hand, but that doesn’t mean you know what’s really going on behind the front desk. While hotel employees might ...

Your dental practice's front desk team serves as the cornerstone of patient satisfaction and practice success. These essential team members shape first impressions, manage daily operations, and create ...