Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

The hacker stole session tokens from Okta clients who uploaded an HTTP Archive file to a customer case management system, data that could be used to break into someone’s account. A hacker has ...

Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

BT is to roll out an upgraded system for its online customer service after signing a multimillion dollar contract with CRM software company, RightNow. The five year deal will see RightNow provide BT ...

CustomGPT.ai can be integrated into Windows-based customer support systems to handle routine queries 24×7. An automated customer support offers several benefits for both businesses and customers. This ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

BEIJING, April 24, 2023 /PRNewswire/ -- Infobird Co., Ltd (NASDAQ: IFBD) ("Infobird" or the "Company"), a leading provider of AI-powered customer engagement solutions in China, today announced that it ...

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

TAIPEI, Oct. 5, 2020 /PRNewswire/ -- Enterprise software solution provider TPIsoftware partnered up with the biggest bicycle sharing system in Taiwan, YouBike, to launch a new smart customer service ...