A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

HappyOrNot data reveals when shoppers are most likely to have a good experience. Additionally, the top customer challenges include prices, checkout processes and product availability. In North America ...

CableTV.com survey finds a tie for highest overall satisfaction and highlights category leaders for content, user ...

ROCHESTER, N.Y. — Wegmans shoppers may be seeing a drop in satisfaction, according to an annual report from the American Customer Satisfaction Index. The index measures customer satisfaction on a ...

DALLAS--(BUSINESS WIRE)--The 2024 Pharmacy Benefit Manager Customer Satisfaction Report published by Pharmaceutical Strategies Group (“PSG”) disclosed low satisfaction and demand for change in the ...

The ISG Star of Excellence™ CX Insights Report finds AI services are underperforming in customer satisfaction and value for enterprises. AI services, particularly generative AI, are not meeting ...

Subaru, Toyota, Mercedes-Benz, and Tesla are in a tight race for automobile supremacy in the new 2024 American Customer Satisfaction Index (ACSI) Automobile Study. All four automakers score 83 out of ...

Customers have sounded off about their favorite drive-thrus in the U.S. The 25th Annual Drive-Thru Study, conducted by Intouch Insight and QSR magazine, looked at 165 shops, part of 13 food brands, ...

Apple has lost its customary lead on smartphone customer satisfaction as archrival Samsung has drawn even overall and gone ahead in one area, according to new data. New findings from the American ...