The Dodd-Frank Act provides authority to the Consumer Financial Protection Bureau (CFPB) to prevent financial harm to consumers. One of the CFPB strategies to accomplish this goal is to handle ...

Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...

Problems frequently crop up in any business, but the way a company approaches and fixes the issue can be its moment to shine. Whether it's a customer complaint or a disagreement among coworkers, quick ...

Public opinion can be fickle. So many people have been supportive of all the victims of harassment and abuse, and rightly so. We should applaud the courageous for coming forward. However, many also ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that ...

Students should attempt to resolve any issues or complaints directly with ESF. See the ESF Student Handbook related to student Code of Conduct, bias, and Title IX complaint procedures. Academic and ...

The bad news for consumers is that if you use an unlicensed contractor, you have few avenues to catch up with crooks and little hope of getting any money back. You can file police reports. But home ...