Starting with specific use cases (i.e., handling account queries, appointment rescheduling or product troubleshooting) allows ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

In fact, only 31% of businesses have fully implemented omnichannel contact centers that unify customer interactions across ...

Indianapolis-based Interactive Intelligence, which was recently ... (CIC), an all-in-one software solution that offers both contact center and UC functionality. Interactive has been rapidly ...

The value of AI is not in replacing jobs, but in doing the jobs that enhance the ears, the eyes, and the ‘voice’ of the contact center – their agents, so that both can, put simply ...

Kia has reorganized the role and function of its customer center by introducing artificial intelligence (AI) technology.Kia ...

Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organizations streamline operations, improve agent engagement, and ...