The value of AI is not in replacing jobs, but in doing the jobs that enhance the ears, the eyes, and the ‘voice’ of the contact center – their agents, so that both can, put simply ...

Indianapolis-based Interactive Intelligence, which was recently ... (CIC), an all-in-one software solution that offers both contact center and UC functionality. Interactive has been rapidly ...

Conversational AI enables a brand’s artificial intelligence call center to fully or partially automate conversations on messaging channels—creating faster, smarter, and more scalable customer ...

Kia has reorganized the role and function of its customer center by introducing artificial intelligence (AI) technology.Kia ...