The predictive communications pioneer, a Gartner "Cool Vendor" for 2015, embarks on a campaign to bring features and flexibility to Cisco contact center clients. A contact center agent is working his ...

The tech giant has teamed with AT&T to help more businesses move to the cloud for their calling needs, while unlocking new mobility opportunities for partners, the company announced at Cisco Live 2023 ...

Cisco this week said it conducted the first-ever software upgrade of an IP router aboard a commercial satellite while in orbit. It also claimed to complete the first VoIP call without the use of any ...

Cisco and NTT will be migrating up to 2 million of their joint customers off Cisco Hosted Collaboration Solution and premises-based telephony environments. Webex Calling, the tech giant’s cloud-based ...

I'm looking for a call recording solution for our Call Manager system. I saw CallCopy mentioned here before, I came across VPI Capture. Just started Googling so I'm sure there's more. My one ...