Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...

Every time a box goes back across the counter with an Amazon return label, it drops into a sprawling, largely invisible ...

Amazon makes it so easy for consumers to return products that some shoppers are taking advantage of the policy and scamming sellers. Nicole Barton, a small business owner who used to sell clothing and ...

Amazon is attempting new measures to get customers to return fewer of their online orders, including charging a fee to return items to UPS stores. For decades, Amazon built its business by creating ...

Aimed at convenience, a Modesto-based grocery store chain has partnered with Amazon to roll out a program allowing customers to make returns during their shopping trip. The Save Mart Companies has ...

After ordering two packs of 11-inch, rope-woven storage cubes from Amazon.com recently, I found that the resulting cubes were, in fact, 11-by-10.5-by-10.5 inches. Alas, they weren’t what I expected. I ...

Amazon wants its customers to have an easy shopping experience by offering an extended return window this holiday season. Most items ordered between Nov. 1 and Dec. 31 can be returned through Jan. 31, ...